INSIGHTS ON MANAGEMENT SYSTEMS
Below a depth of:
- Quality Management System (UNI EN ISO 9001);
- Environmental Management System (UNI EN ISO 14001);
- EMAS Regulation;
- Safety Management System (OHSAS 18001);
- Energy Management System (UNI CEI EN 50001);
- QHSE Integrated System.
Quality Management System (UNI EN ISO 9001)
In the current historical phase, characterized by an ever more marked internationalization, quality has become decisive for the competitiveness of enterprises and economic systems.
The quality can not concern only the bare productive time, but must involve all the previous and the next process; thereby the quality of the final product will prove to be the sum of the qualities realized in the various phases that precede, realize and following production.
The quality has now become a strategic factor for the competitiveness of companies, the economy and society.
In December of 2000 the standards of ISO 9000 series an adjustment process has been defined have been updated for companies with a deadline of December 2003.
The ISO 9002 and 9003 have been eliminated as included in ISO 9001.
The main innovations of the standard were:
- process approach;
- focusing on customer satisfaction;
- orientation to continuous improvement in performance;
- focus on results;
- human resource management;
- performance measurement;
- adaptability to all organizations;
- consistent with the patterns of excellence;
- affinity with the UNI EN SO 14001 (Environment).
The reason for this update lies in the fact that one of the ISO 9000 was a model created for manufacturing companies, difficult to adapt to service companies, where the customer is present only as a contractual party.
The benefits of certification
The company that decides to adopt a formalized quality system not only get benefits in the marketing industry, but also:
- improved corporate image;
- reducing errors;
- improved relations with customers;
- improving relations within the company;
- customer acquisition;
- increase in productivity.
A Quality System therefore allows to obtain the following benefits to the company certified:
Benefits in marketing and customer relations
- assistance in the development of new products;
- easier access in some markets, including foreign ones;
- inform the customer of its commitment to the search for quality;
- improved credibility for the company.
internal benefits
- guarantee that existing or developed products and services can satisfy the customer;
- ease in planning quality in the company;
- use of a comprehensive approach to quality;
- assistance in establishing internal standards, operational methods and procedures;
- the presence of a defined organizational chart, with the assignment of tasks;
- easy control of operations;
- helping operators to understand and improve their tasks;
- encouragement to all staff in self-assessment and maintenance of the constancy of performance;
- presence of rational control processes at management and operational levels;
- work operations carried out more effectively and efficiently;
- better awareness in staff training needs.
Benefits to suppliers
- use of a common terminology and concepts in quality;
- assurance of a minimum level of quality in the goods purchased;
- development of better integration with the supplier;
- reducing the number of suppliers and the use of rational methods for their evaluation (Vendor Rating);
- ease in the development of just-in-time;
- assistance in finding new suppliers.
The costs of not quality
The production of low-quality goods can cause the following problems:
- production of waste;
- rework;
- repairs or replacements;
- recheck the reprocessed material;
- downgrades and sale of downgraded to non-full price;
- lack of production for errors;
- storage costs;
- returns and recoveries from customers for unsatisfactory products;
- disaffection on the part of the markets.
The problems listed above lead to the increase in additional costs defined "non-quality" of costs.
The introduction of a company Quality System constitutes an investment that can allow the reduction of the "non Quality costs".
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Environmental Management System (UNI EN ISO 14001)
Certify not only product quality but also the environmental management: a target now at hand for all Italian companies. With the introduction of ISO 14000 standards each company has clear references to deal with in the correct way the impact of its activities on the surrounding world and to obtain international recognition of the quality of production at the level of efficiency and environmental compatibility. mtm consulting s.r.l. It can be partners of every company that wants to move in this direction, to deal with issues such as self-assessment, accreditation and certification.
The advantages of the application of an Environmental Management System ISO 14001
The benefits that a company can achieve with the application of an Environmental Management System that conforms to ISO 14001 may be manifold:
- assurance on compliance with existing environmental legislation;
- improving the company's image in commercial transactions, where environmental conditions are a key factor;
- reduced costs for environmental audits conducted by customers;
- improving overall corporate image, in a market where the final consumer is sensitive to environmental issues;
- Returns for improving efficiency in the commitment of resources;
- improving responsiveness to changing the legislation or environmental conditions;
- ability to seize new opportunities in the future;
- increase in the value of the company.
An analysis of production processes and the related development or adjustment you can get to get even economic returns. In addition, the development of an Environmental Management System, allowing a prompt and careful adaptation to environmental legislation, will reduce the occurrence of situations of non-compliance with legislative and willing to improve relations with the public offices responsible for monitoring the application of environmental legislation.
The steps for the certification
The main steps, and related substeps main identifiable are the following:
- Initial analysis;
- Definition of the POLICY;
- Planning;
- Implementation and operation;
- Checking and corrective action;
- Management Review.
The EMAS Regulation
The EMAS is a voluntary standard applicable at European level, to all organizations.
In the definition of the elements of the EMS EMAS Regulation refers to the UNI EN ISO 14001, therefore, it is an integral part. And it highlights the existence of synergy between the two schemes. Synergies that can be exploited in the transition from one system to UNI EN ISO 14001 to EMAS. The transition to the EMAS scheme is necessary if organizations want to demonstrate and communicate their excellence in terms of environmental performace.
Also for the EMAS Regulation, as per UNI EN ISO 14001, we need to respect environmental legislation. What adds EMAS is:
- and a new relationship of trust with the institutions and the public;
- the active participation of employees.
The organization intends to join the EMAS Regulation is required to perform the following tasks:
- prepare the initial environmental review;
- establish and make public the Environmental Policy;
- define the environmental program, placing the objectives consistent with the Environmental Policy;
- implement an environmental management system;
- perform periodic audits of the system occurs;
- prepare the Environmental Statement.
The benefits of EMAS
From the application of EMAS a business can reap benefits, some of which can also be reached through the implementation of a system according to UNI EN ISO 14001. The main advantages that can be drawn are:
- improving internal efficiency;
- greater involvement of employees;
- reducing the use of resources;
- better relationships with external bodies responsible for monitoring;
- reducing the risk of accidents;
- better monitoring of compliance with the relevant legislation in force;
- better relationships with stakeholders (including citizens);
- access to bureaucratic facilities;
- greater transparency to the outside (the Environmental Statement is subject to verification and, therefore, recorded in a public directory).
What adds to the EMAS II Regulation No. 761/2001 compared to the previous Regulation (EC) No. 1836/93
The main differences can be summarized as follows:
- extension of the scope (not only for industrial production companies);
- need to also consider the indirect environmental aspects (you must also consider the environmental impact of the product throughout its life cycle, from the "cradle" to "grave");
- ability to consider whole industrial districts.
In fact, the EMAS Regulation is and must be seen by the companies, and not only those industrial, but also of services, as a tool for creating value and as one of the methods whose application allows to achieve a Sustainable Development.
What adds the EMAS III Regulation no. 1221/2009 compared to the previous Regulation no. 761/2001
Regulation (EC) 1221/09 introduces the key indicators covering:
- energy efficiency;
- efficiency of materials;
- water;
- waste;
- biodiversity;
- emissions.
The Environmental Statement, for each key indicator, should be shown the absolute value and the value compared to a parameter that, depending on the activity, the size, and the environmental impacts of the organization can be:
- the total annual gross value added;
- the total annual physical output;
- the size of the organization expressed in number of employees.
If an organization feels that one or more core indicators are not relevant to its significant direct environmental aspects, it can not bring it back, but must state the reasons which led to this exclusion.
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The Safety Management System (OHSAS 18001)
mtm consulting s.r.l. has developed specific expertise in the field of security in particular in carrying out the risk assessment in respect of which has designed its own risk assessment model called twinster and in the field of realization of the security in accordance with the requirements of the standard OHSAS 18001 Management Systems.
BSI OHSAS 18001
In 1999 a working group of standards bodies and certification bodies of various countries, under the auspices of the British Standards Institution, has developed a reference standard for the certification of safety management systems and health of workers; this rule has been identified as:
OHSAS 18001: Occupational health and safety management systems - Specification
Simultaneously has also issued OHSAS 18002 - Guidelines for the implementation of OHSAS 18001, in order to facilitate the interpretation and application.
The standard in question is the son of BS 8800: 1996 and other certification schemes previously used by the bodies which took part in its drafting, but what is immediately apparent is the great similarity, almost a mirror image, with the UNI EN ISO 14001 - environmental management Systems - Requirements with guidance for use.
Also infati the 18001, like the 14001, using a philosophy of applying the improvement cycle based on the PDCA scheme proposed by Deming to quality improvement.
The steps are, hereinafter, described represent the logical process that must be followed to achieve the goal of certification of a Gestioneper Safety System according to OHSAS 18001: 1999. This process is built considering the ties between the Legislative Decree 81/2008, read according to the approach required by the UNI EN ISO 14001. All the listed steps may be broken down into steps, and these, in turn, could be broken down into further sub-levels , but this would make it difficult to read and it would lose the purpose it is proposed that this document.
The main steps, and related substeps main identifiable are the following:
1. Initial Analysis: top management should provide the starting situation of the organization. It is a fundamental point which must provide the information necessary to assess the existing system and can, therefore, define a starting point, from which, measuring progress.
2. Definition of POLICY: Upper management should develop, document, approve, revise, spread a Security policy.
3. Schedule.
- General: Definition of performance indicators
- Risk assessment
- Verification of administrative compliance
- Check legal requirements
- Planning
- Objectives, plans, goals
4. Implementation and operation
- Definition of the organizational structure and responsibilities
- Definition of the individual responsibilities
- Definition and programming of training and awareness plans with the aim of generating skills
- Management of internal and external communication
- the documentation required definition
- Definition of the rules for document control
- Planning of operational control of the various activities
- Definition of procedures for the management and response in case of emergencies
5. Checking and Corrective Actions
- Measuring the results (objectives and indicators)
- Management of non-compliance and subsequent corrective actions
- Manage recordings on safety
- Definition of controls and checks to be made on the system in order to assess the proper functioning and coherence with corporate policy
6. Management Review: Top Management must ensure and periodically reviewing the system in order to maintain continuous improvement and to monitor the efficiency and effectiveness of the system.
The steps described above are both logical and temporal sequence. Therefore each single stage receives data and information from the previous input and provides output data, which represent the input to the next. The sub-phases, which constitute each phase, represent, in a certain way the process that, once received inputs, processes them to generate the outputs. Like any process, this should also be controlled and the control activities must be completed by a feedback loop (feedback) that ensures the smooth functioning of the process. For phases 2 and 3, the control is carried out through audits, steps 4 and 5, the control is through real control activities while the phase 6 the control is based on the respect of internal company factors.
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Energy Management Systems (ISO 50001)
The standard, established by the coordination of different national standards on the issue of energy management, has been enacted in England by the British Standards Institution (BSI) in July 2009 and has been implemented in Italy as UNI CEI EN 16001. The System management of energy (SGE), proposed by the UNI CEI EN 16001: 2009 enables organizations to develop and implement policies that take into account the problems relating to energy consumption. The standard calls for the development of an energy policy that includes, through the comparison and analysis of consumption, useful information to put into practice energy efficiency monitoring plans.
EN 16001 is a European standard that is based on the Plan-Do-Check-Act methodology.
The management system according to the Plan-Do-Check-Act format ensures that the standard can be used by all organizations of any size and type. The standard is applicable to any organization that wishes to declare conformity of its energy policy with other means of self-evaluation or by third-party certification of its energy management system. The requirements of the standard can be aligned with those of other standards widely used for other management systems such as ISO 9001 and UNI EN ISO 14001 as the systemic approach is uniform and consistent. Especially born and development as "rib" of the UNI EN ISO 14001 as the consumption of resources was already planned as a form of indicator to watch out for the evaluation of environmental performance. Naturally goes into the category of systemic rules related to EMAS III Regulation (Regulation (EC) no. 1221/2009) that contains explicit and mandatory mention energy savings.
Why implement a Quality Management System for Energy
The reasons why implementing a Quality Management System for Energy can be riasunte in the following points:
- Greater knowledge of their organization and production system;
- Clear assignment of responsibility and competence;
- Participation of all employees to the achievement of objectives;
- Control and reduction of costs and waste of energy;
- Control and reduction of environmental impact connected to your energy system;
- Easier to conform to legislative and / or regulatory constraints;
- Increased availability of voluntary commitments and / or social agreements;
- corporate image enhancement and / or needs of Marketing.
The benefits from certification you can achieve
- It has a systematic approach to energy efficiency continuous improvement of organizations of any type or size;
- Allows a reduction in energy costs through a process of identification and management of energy consumption. Knowledge and planning of their consumption, also allows to obtain the privileges towards energy suppliers so also guaranteeing a secure energy supply;
- Based on the Model Plan-Do-Check-Act, facilitates the alignment and integration with other management systems;
- It takes into account and facilitates compliance with legal and contractual obligations;
- It has an impact on the supply chain: in the purchase of tools / systems with high impact on energy consumption, the organization should inform suppliers that purchasing is also evaluated on the basis of energy efficiency parameters;
- Allows third party certification (by a Certification Body);
- Allows the reduction of greenhouse gas and carbon gas emissions, optimizing the environmental performance in compliance with current and future legal limits, also contributing to improving the company's image and relationship with stakeholders.
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QHSE Integrated System
More and more companies realize that the buyer is not the only party, but you should compare with the whole external world of suppliers, laws, buyers, markets, institutions, environment, workers, ...
Here is that the company faces, and take account of all the operational constraints. Not just those related to customer satisfaction, but also to those relating to the environment and therefore to the community satisfaction. And even those relating to the respect of health and safety in the workplace and then to employee satisfaction.
UNI EN ISO 9001, ISO 14001 and OHSAS 18001 are concerned with the management of these business issues.
In particular, the UNI EN ISO 14001 and OHSAS 18001 take the moves in the actual laws on the environment and safety to develop the management issues. Implemented correctly give great benefits to the company.
It is useful that there is an integrated enterprise project to simultaneously achieve the improvement of business performance, the improvement of the environmental impacts of its activities and the improvement of the health and risk management in the workplace.
The three systems mentioned above have structural similarities that enable the integration. The OHSAS 18001 and UNI EN ISO 14001 are even stackable and have the same structure.
The integration it can be obtained at several levels:
- at the strategic level when it comes to establishing policies and objectives;
- at management level where methodologies and documents are defined;
- at the operational level when certain instructions and controls.
The procedures of the three systems may be common on many aspects and integration can become even stronger implementing them through an information system thus facilitating the use of documentation and information.
For the success of management systems it remains paramount and the foundation of all the organization's approach. The company can adapt to the legislation in a formal and bureaucratic way, with the sole purpose of obtaining certification. Or seize these opportunities made available by the rules, as a strategic choice that allows performance improvement and strengthening of its positions on the market.